Terms and conditions

Shipping policy

Jatra Bangladesh Ltd. and Jatra Biroti highly value the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive a confirmation mail from us.

Your ordered products will be sent to your given address in 3 to 10 business days for anywhere in Bangladesh. The shipping charge depends on the distance from our store to your delivery address.

We start the shipping process within 24 hours. So, if you want to cancel or modify any order, please inform us at your earliest.

Please note:

• ·         No discounted/special offer item will be exchanged/ refundable.
• ·         No monetary refund is acceptable.

Refund policy

• ·         No discounted/special offer item will be exchanged/ refundable.
• ·         No monetary refund is acceptable. Products can be exchanged within 7 working days.